Terms of Service

These terms are an agreement between Table (TABLELB), based in Beirut, Lebanon, and the business that uses Table. You accept them when you create an account, pair a device, pay for a licence or otherwise use Table. The person who accepts them for a business confirms that they are authorised to do so.

If we have signed a separate written agreement with your business, it takes priority where the two conflict. Apart from that, nothing else changes these terms: not the text in the Windows installer, not descriptions in the apps or on our website (except the prices and the trial length published there), and not automatic messages from our systems or AI assistants, for example about prices or how quickly we reactivate an account.

Our Privacy Policy explains how we handle personal data.

In these terms:

“Table”, “we”, “us”, “our”

Table (TABLELB), based in Beirut, Lebanon.

“You”, “your”, “the shop”

The business that creates or uses a Table account, including the people who act for it, such as its owners, managers and staff.

“The service”

The Table software and services: the Windows till app, the owner phone app, waiter tablets, the customer display and price-check screens, QR menus, online stores, quotation links, the WhatsApp and help assistants, our website at tablelb.com and our support.

“Account”

Your shop’s account on Table, identified by its registered mobile number and its web name (the part after tablelb.com/pos/). Each branch is its own account.

“Registered mobile number”

The mobile number linked to your account when it was created, or the number we changed it to at your request.

“Licence”

Your right to use the service for the free trial or for a period you have paid for in advance.

“Add-on”

A paid feature, such as an extra till, a waiter tablet or the online store, that we switch on for an account.

“Your data”

Everything you and your staff put into Table and everything Table records for your shop, including personal data about your customers, staff and suppliers.

“Expired”

A licence is expired once the end of its last day, Beirut time, has passed without a renewal.

“Cancelled”

A licence is cancelled when you tell us you are stopping, or when we end it under Suspension and termination.

“In writing”

An email, or a WhatsApp message from a person on our team, sent through the contact channels in Contact us. Automatic messages from our systems or our AI assistants are not “in writing” for these terms.

Table is a point-of-sale (POS) system for shops in Lebanon, such as restaurants and cafés, bakeries, supermarkets, pharmacies, phone and electronics shops and other retailers. It works in US dollars and Lebanese lira side by side. Depending on what your account includes, the service has:

• the till, a Windows desktop app;
• an owner app for your phone, to follow sales, stock and cash;
• waiter tablets for taking orders at the table;
• a customer-facing display and a price-check screen for your customers;
• a QR menu with pickup and delivery ordering, and an online store connected to your stock;
• an assistant on Table’s WhatsApp number that owners can message to manage their menu and settings, and notifications sent on WhatsApp;
• a help assistant inside the apps.

The cashier till runs only in the Windows desktop app. There is no Mac, Linux, iPad or Android till, and opening the till in a web browser shows a download page. The owner phone app cannot take sales or print, and it needs a connection to open.

Automatic WhatsApp messages from Table's number (sale alerts, order alerts, daily summaries and the owner's WhatsApp assistant) are not offered as a dependable feature yet. They are sent as plain messages, which WhatsApp delivers only within 24 hours of the recipient's last message to Table's number.

Some features are paid add-ons. We add, change and sometimes remove features over time. What Table does and does not do today is listed at tablelb.com/features. We also sell hardware and set-up bundles at tablelb.com/shop (see Hardware and bundles).

• Business customers only. Table is for businesses, not for personal or household use. The person who accepts these terms must be at least 18 years old and authorised to bind the business they accept them for.
• Creating an account. You can sign up at tablelb.com/start with your shop’s name and a Lebanese mobile number, start by chatting with our WhatsApp assistant, or ask us to set it up for you. Each mobile number can have one shop, and each branch is its own account.
• Accurate details. Give us accurate details and keep them up to date. To change your registered mobile number, message us.
• You are responsible for your account: your registered mobile number, your PINs, your devices and everything your staff do in Table.
• PINs and access. A new account starts with a default PIN, and the till makes you set a new one before you continue. Anyone who has your main PIN can sign in as the owner, so choose PINs that are hard to guess and that you don’t use anywhere else. Give each staff member the lowest access level they need, and deactivate staff who leave.
• Tell us straight away if you think someone has misused your account.

• New accounts get a free trial of 14 days, with no card and no payment details. If we set a different trial length or end date for your account, the end date shown in the app applies.
• The trial includes the POS licence. Paid add-ons are not part of it unless we switch them on for you. Because each mobile number can have one shop, each number gets one free trial.
• The trial is your time to evaluate Table before you pay. When it ends, your licence expires unless you pay for more time; nothing is charged automatically.

• Prepaid licence. To keep using Table after the trial, you need a paid licence, paid in advance for the period you choose. The POS licence costs $10 a month or $100 a year. Add-ons, such as extra tills, waiter tablets, price checkers, the QR menu and the online store, cost extra at the prices published on tablelb.com. Some, such as multi-branch, are priced per shop.
• Which price applies. The price that applies is the one published on tablelb.com when you pay, or a price we agree with you in writing. If an automatic message, the installer or the app shows a different price, the published or agreed price applies. Confirm the amount with us before you pay.
• Price changes. We may change our prices. A change applies from your next payment; it does not change the price of time you have already paid for.
• No automatic charges. Table does not charge you automatically, does not hold your card details and charges no transaction fees. You pay us directly, in a way we agree with you (for example Whish, OMT, bank transfer or cash).
• How renewal works. Your licence is extended when we record your payment, or when you enter a code we give you: a renewal code on the “suspended” screen, or a licence code in Settings → License (this needs an internet connection). A recorded payment or renewal code adds time from your current expiry date, or from today if that date has passed. A licence code has its own end date: your licence runs to that date or to your current expiry date, whichever is later, so unused days are not added on top. Message us before you use one if you still have time left.
• Renewing on WhatsApp. If your licence has expired and you ask our WhatsApp assistant to renew, it tells you how to send the payment by Whish with a reference. A person on our team checks the payment and then extends your licence. This is not automatic, and we don’t promise how quickly it happens.
• Expiry date. Your licence runs until the end of its expiry day, Beirut time, with no grace period after that. The app shows your licence status and we may send reminders on WhatsApp, but reminders may not arrive, and keeping track of your renewal date is your responsibility.
• Add-ons. Owners cannot switch paid add-ons on themselves; Table enables them per shop. Ask us for the add-ons you want.
• No refunds. Licence fees are paid in advance and are not refundable, including for time you do not use, when you stop using Table and when your licence is cancelled. The free trial is the time to evaluate Table before you pay. This does not affect any right to a refund that the law gives you and that cannot be excluded.

If your licence expires or is cancelled, we limit your access. Today this means:

• the till and the owner app show a “suspended” screen after sign-in, where you can enter a renewal code;
• your QR menu and online store show as unavailable, and new online orders are refused;
• our WhatsApp assistant only answers renewal requests.

Some parts, such as signing in while offline, may keep working for a while. That does not make your licence active, and you may not use Table without one.

Pauses. We can pause an account. The WhatsApp assistant uses the same switch: if you ask it to pause or close, including short messages such as “close” or “day finish”, your whole account is paused, not only your menu. While an account is paused, the till and owner app show the suspended screen and orders from your QR menu are refused. To reopen, send “resume” or “reopen” to the assistant while your licence is active, or message us. Renewing or entering a code does not lift a pause by itself.

Stopping. You can stop at any time. There is no cancel button and nothing renews automatically, so you can simply stop paying. Tell us if you want your account closed and deleted (see Suspension and termination).

What happens to your data. Expiry, cancellation and pauses do not delete your data. We keep it so that you can renew and carry on where you left off. We may permanently delete the data of a shop whose licence has been expired or cancelled for 12 months. You can also ask us to delete it sooner.

While your licence is expired or your account is paused, the app blocks the export screens, so export your data while your licence is active (see Your data), or ask us for a copy.

• Table does not process, hold or pass on your customers’ money, and takes no cut of your sales. Table does not process payments. Card, Whish, OMT and Neo are recorded against the sale; the money moves through your own card terminal or wallet. The QR menu and online store have no online card payment: Whish, OMT and Neo are manual transfers that the owner confirms.
• When a customer chooses Whish, OMT or Neo on your QR menu or online store, Table shows them your number, the amount and an order reference, and they pay in their own app. A cash order from the QR menu is saved in Table, and the menu also opens the customer’s own WhatsApp with the order addressed to your number.
• Table does not check that a payment arrived. You check it and mark the order as paid.
• Payment disputes, refunds and chargebacks are between you, your customer and the payment provider, whose own terms apply.
• The only payments Table collects itself are payments to us: licence fees, and orders from our own shop at tablelb.com/shop.

You are responsible for:

• Your menu, products and prices. Names, descriptions, photos, prices, allergens, calories and availability must be accurate, including anything an AI feature wrote for you.
• Taxes, receipts and fiscal rules. Charging, recording and paying VAT and other taxes correctly, and making sure your receipts and invoices meet the rules that apply to you. Table is not a fiscal device and files nothing with any authority: Table does not connect to a fiscal printer or a government e-invoicing system; receipts can print the shop's VAT and registration numbers. Table’s tax settings and reports are tools, not tax or accounting advice.
• The exchange rate. Table can fetch a USD/LBP rate from lirarate.org. If that fails, it uses a fixed default rate. We may also set the rate for all accounts at once (for example to correct a wrong rate), which can replace a rate you entered. Always check the rate on your screen before you sell.
• Your customers’ and staff’s data. You decide what you collect about them. You need a lawful reason, must tell them how their data is used, should keep only what you need, and must handle their requests. Our Privacy Policy sets out what this means on Table and how we help.
• Marketing messages. Broadcasts go from Table’s WhatsApp number under your shop’s name. A broadcast from the WhatsApp assistant goes to every phone number on your online orders and deliveries from the last 90 days, after you reply CONFIRM. It ends with “Reply STOP to opt out”. When someone replies STOP, our system puts that number on one opt-out list for all of Table, and broadcasts from the assistant or the app, from your shop and every other shop, skip it from then on, even if the number is only in your customer list. A send from the customer list in the app goes to the customers you pick, minus any who opted out, with no opt-out line. Only message people who agreed to hear from you. If someone asks you or us to stop, stop sending them messages and tell us. You must also follow WhatsApp’s business policies.
• Your staff. Paying staff correctly. Time-clock and payroll figures are tools, so check them.
• Your equipment. Devices, internet, printers, cash drawers and power, and keeping your devices secure.
• The law. Food safety, consumer protection, labour, licensing and any other rules that apply to your business.

You must not use Table to:

• sell illegal goods or services, or do anything unlawful or fraudulent;
• send spam or messages people didn’t agree to receive, or harass anyone;
• upload content you don’t have the right to use, or that is offensive or misleading;
• reach other businesses’ data, get around PINs, licence checks or usage limits, or attack, overload, copy or reverse-engineer Table;
• upload malware, or pretend to be someone else;
• trick or misuse the AI features, for example to produce harmful content;
• resell Table or share your account with another business without our agreement.

Messages to our WhatsApp assistant are screened automatically, and suspicious ones get a standard reply. The AI features have usage limits per business, which we may change.

• Table depends on services run by other companies, including Vercel and Supabase (hosting and database), Meta (WhatsApp), Anthropic and OpenAI (AI features) and, for orders from our own shop, Whish Money. The payment providers you and your customers use, such as Whish, OMT, Neo and your card terminal’s provider, are third parties too.
• Each of these services has its own terms and policies, which apply to your use of it, and each can change, limit or stop its service. We are not responsible for services we do not run.
• Our Privacy Policy lists every provider that receives personal data and what it receives.

Table uses AI from Anthropic and OpenAI for the WhatsApp assistant, voice-note transcription, the in-app help assistant (including its voice input and spoken replies), “studio” product photos, the “Ask our AI Chef” chat on the QR menu, menu translation, item descriptions and suggested add-ons, calorie estimates, importing a menu from a photo, reading your business details from a Google Maps link, and daily and weekly sales summaries.

• AI can be wrong, incomplete or out of date, and voice notes can be misheard.
• Some AI output reaches your customers without anyone checking it first: menu translations, AI Chef answers, items imported from a menu photo, and, when you add an item through WhatsApp without a description or ask the assistant to fill in details, an AI-written description, suggested add-ons with prices the AI chose, and a list of ingredients customers can remove. These go straight onto your live menu, and customers who choose those add-ons are charged those prices.
• When you ask for a studio photo and name an item, it becomes the photo of an item whose name contains what you typed. Check that it landed on the right one.
• Calorie estimates are published only after you reply YES.
• The help assistant’s answers, including its comments on your sales and stock, are suggestions, not professional advice.
• Check AI output before you rely on it, especially prices, ingredients and allergens. You are responsible for what your menu and store show. We don’t guarantee that AI output is correct.

• The WhatsApp assistant, owner notifications and messages to your customers use Meta’s WhatsApp Business Platform, from Table’s own WhatsApp number. WhatsApp’s terms and policies apply, and Meta can change, limit or block the service.
• Messages are sent as ordinary text, not pre-approved templates. WhatsApp only delivers these to people who have messaged Table’s number in the last 24 hours. So order alerts and summaries may not reach you unless you’ve messaged the assistant recently, and many customers will not receive order updates or broadcasts. Delivery is not guaranteed. Don’t rely on WhatsApp alone: check your orders in Table too.
• The assistant acts straight away on what it understands from your message or voice note, without asking you to confirm. This includes adding, editing and deleting items, changing prices one by one or across your menu, setting the exchange rate, changing the Whish, OMT or Neo numbers your customers pay to, pausing your account and marking orders as paid. Check its reply after every change.
• Only clearing your whole menu and sending a broadcast need you to reply CONFIRM first, and calorie estimates need a YES.
• If your use leads Meta to restrict Table’s number, we may suspend your WhatsApp features or your account.

• Online service. Table runs online, on the providers named in Third-party services. It depends on them, on the internet and on your devices.
• Offline. The till keeps selling offline: it saves sales on the computer and sends them to our servers when the connection returns. Without internet, and without a main till on the shop network (or while it is off), a till works its tables on its own copy: the other tills see its changes only when the connection returns. Waiter tablets are not on the shop network: offline they see the tills' changes only when the connection returns, and their orders do not print. When the changes sync, items rung on the same table on another device are kept; a change to a table that another device closed or moved meanwhile is not applied, and is shown to the cashier and kept under the sync button until marked handled. The sales history shows only the sales the till last loaded and its own unsynced sales. Sales and parked table rounds still print their receipt and kitchen tickets and open the cash drawer, using the printer settings the till saved while online. The final Z report, other tills' figures, the delivery check before closing, saving changes in Management and Settings, the reports, the delivery board (a delivery rung offline reaches it when its sale syncs), reservations and QR-menu orders need an internet connection. Offline, the cash drawer, the X report and closing a shift use the till's own figures (the last totals it loaded plus what it did since), and the server writes the final Z report when the close syncs, after the sales rung before it. A refund made offline is checked against its sale only when it syncs; one the server refuses is shown to the cashier to redo. Offline, a manager's approval of settings, users, documents or payroll needs the connection, a sale rung offline that syncs after its stock ran out is recorded below zero, and one left on a customer's account is recorded even if the account went over its limit or was blocked by then (the owner is notified of both). Offline, a sale left on a customer's account can be refunded only with no cash back, and the account's balance and documents cannot be shown: a plain payment is still taken and is applied to the oldest debts when it syncs. The QR menu, online store, online orders and WhatsApp features need the internet. Sales waiting on a device can be lost if the device is lost, damaged or cleared before it syncs.
• Updates. The apps load Table from our servers, so our changes reach you as soon as we release them. The Windows app downloads new versions in the background and installs them when you close it or choose to restart. We can also require every Windows till to install an update before it can be used again. Our Windows app is not currently code-signed.
• Maintenance. We may stop the till and owner app for all businesses at once, with a message on screen, for example during maintenance or an emergency.
• Automated checks. Once a day our systems may create a test sale of one cent in your account, check it and then delete it. If a check fails, we may tell you on WhatsApp.
• No service levels. We work to keep Table running, but we don’t promise that it will be uninterrupted, error-free or available at any particular time. We make no uptime or response-time commitment, and we answer support requests as soon as we reasonably can.

• Your data is yours. Your menu, products, photos, sales, customers, staff records and settings belong to you. You allow us to store, copy, process, transmit and show them as needed to run Table, for example to show your menu and store publicly and to use the service providers named in our Privacy Policy. Our hosting, database, WhatsApp and AI providers are outside Lebanon, so your data is stored and processed abroad.
• What is public. Your QR menu and online store are public, and photos you upload are stored at public links. Anyone who has your shop’s Table web address can also see, without a PIN: the QR menu’s page data, including the account’s registered mobile number and the Whish, OMT and Neo numbers the shop set; the product list used by the price-check screen, including barcodes and SKU/PLU codes; the items and totals of the sale on the customer display, until the shop pairs its first customer-display screen (from then on only paired screens and the shop’s own devices receive it); what a receipt prints from Management → My company: the shop name, logo, website, address, phone, email, legal name, tax and registration numbers, receipt header and footer, and tax rates (the bank details need a PIN); the licence plan, whether it is active or paused, and how many days are left; which of these add-ons the licence includes: the QR menu, the online store, chalets, session packages and extra cash registers (and how many), how many waiter-tablet slots it has, and what those cost at list price (the itemised bill and any agreed price need a PIN). Only enter details there that you are happy to make public.
• We don’t sell your data or use it for advertising.
• Our access. Table’s team can see your account data and uses it to run the service and support you. We can reset your PIN or make the till ask for a new one, and, for an older account whose starting PIN has never been used, see that PIN; these actions are logged. We look at your account’s activity, such as order counts, sales and your last sale date, to spot accounts that may need help, and we may contact you about it. Our automated checks can use your account’s PIN-protected functions to test them. If you give us your AnyDesk ID, we keep it and may use it to connect to your computer for support.
• Export. From Settings → Database you can download a backup of your main business data: menu and products, sales, customers, staff, stock, expenses, shifts, time clock and settings. It does not include your WhatsApp conversations with our assistant, customer reviews, your payments to Table or the photo and media files themselves; ask us if you need those. You can also export reports and customers as CSV, and products as CSV or XML, and restore from a backup file. While your licence is expired or your account is paused, the app blocks these screens.
• Backups. Every night our systems back up each shop’s business data to private storage. We keep the 30 most recent daily copies for each shop, plus a copy of the latest one: when a new backup of a shop succeeds, its daily copies beyond the 30 most recent are deleted. We don’t guarantee a backup of every account every night, so keep your own exports too. Nightly off-site backups cannot be downloaded or restored from inside the app; Table restores them on request.
• Lost data. Our responsibility for lost or damaged data is limited as set out in Disclaimers and limitation of liability.

• You can stop at any time by not renewing. To have your account and its data deleted, message us on WhatsApp from your registered mobile number, or email us; if you email, we may ask you to confirm from that number. We can’t promise to restore a deleted account, so export your data first, while your licence is active. Deletion does not remove the copies in our backups unless you ask; our Privacy Policy explains what deletion removes and what it doesn’t.
• We may suspend, limit or close your account if you break these terms, don’t pay, misuse broadcasts or WhatsApp, put others or the service at risk, or if the law requires it. Where it is reasonable, we will try to tell you first.
• When your licence ends, your right to use Table ends. Prepaid licence time is not refunded (see Licence, prices and add-ons), and your data is handled as described in Expiry, cancellation and your data.
• Sections that by their nature continue after your account ends keep applying, including those on payments you owe, intellectual property, liability, indemnity and governing law.

• Our software. Table’s software, name, logos and design belong to Table or its licensors. While your licence is active, you may use Table for your business. This right is limited, non-exclusive and non-transferable, and you may not sublicense it. You may not copy, modify, redistribute or reverse-engineer the apps, except as far as the law allows. Open-source components included in the apps remain under their own licences.
• Your content. You keep the rights in your content, such as your menu, photos and logo, and you confirm you have the right to use what you upload. You give us the permission described in Your data to run the service with it.
• If you send us ideas or feedback, we may use them freely.

• We sell set-up bundles and hardware at tablelb.com/shop. What a bundle includes, and its price, are what that page shows when you order. Every bundle includes the first year of the POS licence; after that, you renew at the published price.
• When online checkout is available, you pay through Whish’s hosted checkout, and we go ahead with an order only after Whish confirms the payment. Otherwise you order on WhatsApp, and we confirm the order and the payment with you there. Either way, we then arrange delivery and installation with you on WhatsApp.
• These terms set no delivery date, warranty or returns policy for hardware. Ask us before you order; what we agree with you in writing applies to that order. There are no automatic refunds for hardware. If you think you are owed one, message us.

• Table is provided “as is” and “as available”. As far as the law allows, we make no promises or warranties beyond those in these terms.
• We are not responsible for losses caused by wrong prices, taxes or exchange rates; AI mistakes; WhatsApp messages that don’t arrive; outages of the internet or of third-party services; problems with your devices or hardware; sales lost on a device before it synced; or what you or your staff do with Table.
• As far as the law allows, we are not liable for indirect or consequential losses, or for lost profits, revenue, sales, business or goodwill.
• If your data is lost or damaged, our only responsibility is to restore it, as far as we can, from the backups of your account that we hold at the time. We are not liable for data loss beyond that.
• Our total liability for all claims relating to Table or these terms is limited to the licence fees you paid us in the 12 months before the claim.
• Nothing in these terms limits or excludes liability that Lebanese law does not allow to be limited or excluded, such as liability for fraud or gross negligence.

You will indemnify Table against claims, losses, damages, fines and reasonable costs, including legal fees, that arise from your unlawful use of Table; from your content, such as your menu, products, prices, photos and messages; from unlawful collection or use of your customers’ or staff’s personal data; or from your breach of these terms.

• Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, such as power cuts, internet or telecom outages, failures of third-party services, war, unrest, strikes, natural disasters or government action.
• Entire agreement. These terms, together with any separate written agreement we have signed with your business, are the whole agreement between you and us about Table.
• Severability. If any part of these terms is found invalid or unenforceable, the rest still applies.
• No waiver. If we don’t enforce a part of these terms straight away, we can still enforce it later.
• Transfer. You may not transfer your account or these terms to anyone else without our written agreement. We may transfer them to a company that takes over our business or the service.
• Notices. We send notices to your registered mobile number, for example on WhatsApp, or publish them on this page. Send notices to us through the channels in Contact us.
• Language. These terms are written in English.

We may update these terms. When we do, we will change the date at the top, and for important changes we may also tell you on WhatsApp. If you keep using Table after a change, you accept the new terms. If you don’t accept them, stop using Table and ask us to close your account.

These terms, and any dispute about them or about Table, are governed by the laws of Lebanon. The courts of Beirut have exclusive jurisdiction over any dispute. Before going to court, please contact us so we can try to sort it out together.

Questions about these terms, your licence or your account:

• WhatsApp: +961 81 664 397
• Email: tableposlb@gmail.com

These are Table’s only contact channels. If you see a different number for Table in an app or an old message, use these. We reply as soon as we reasonably can, but we don’t promise a response time. Table (TABLELB) is based in Beirut, Lebanon.